Orders & Returns

CHANGE OR CANCEL AN ORDER

If you would like to change or cancel your order Contact Us immediately on 028 308 25787. If your order has not been dispatched we will arrange a cancellation and a refund or exchange.If your order has already been dispatched or delivered, then you will need to follow our Returns Procedure in the event of any unwanted products.

Tracking your order

You can keep up to date with the progress of your order from order placement to dispatch by logging on to Your Account and View Your Orders.

Once your order has been dispatched we will email you any available tracking information so as you can track your delivery. If no tracking information is available we will provide as much information as possible on estimated delivery dates.

Please contact us for further information on tracking your order.

MISSING, INCOMPLETE OR DAMAGED ORDERS

If your order has been dispatched but hasn’t arrived within the estimated time period then please contact our customer services department on 028 308 25787 or by emailing info@innerangelnutrition.com

If your order arrives damaged then please follow our Returns Procedure or contact us for further information.

Returns Policy

Cold Pressed Juice Cleanse Terms

If Inner Angel Nutrition is contacted 24-hours prior to the dispatch date we will re-allocate your delivery date or issue a refund if required. Re-allocation must take place within 1 calendar month of the original specified delivery date and re-allocations may be to a different address (delivery surcharges may apply).

Once delivered, due to the nature of the product we are unable to offer refunds or returns.

This does not affect your statutory rights.

All Inner Angel Nutrition cold pressed juices are dispatched via DPD on a 24 hour service.

A delivery charge is applicable to all orders. A variable surcharge will apply on premium delivery services and certain postcodes.

All supplementary products ordered will be shipped together with your juices.

All parcels are instructed to be left safe, however on some occasion when the incorrect instructions are provided, the delivery driver may return the item to the depot and it may as a result be destroyed due to its perishable nature. Inner Angel Nutrition cannot be held responsible for loss or damage of deliveries once they have been correctly left as per your instructions or if your instructions are insufficient or unclear and the product is returned to the depot.

PRIVACY POLICY

Personal Information Protection Policy

At Inner Angel Nutrition we are committed to providing our subscribers and/or customers with exceptional service. As providing this service involves the collection, use and disclosure of some personal information about our subscribers and customers, protecting their personal information is one of our highest priorities.

We do not store credit card details nor do we share customer details with any 3rd parties

COPYRIGHT AND TRADE MARKS

Inner Angel Nutrition does not give you any right or interest in any copyright or intellectual property rights in any Product nor the right to copy them.

The copyright in Inner Angel Nutrition and the content of all the software, web site and pages relating to the Inner Angel Nutrition web site is owned by or licensed to Inner Angel Nutrition, unless otherwise specified and may not be used, copied or altered without our express consent.

Copyright extends to the design, look and feel of innerangelnutrition.com, all photographs on it and its marketing materials.

You may use Inner Angel Nutrition for private and personal non-commercial use only - i.e. to view, copy and print portions of innerangelnutrition.com for the sole purpose of placing Orders. The materials on innerangelnutrition.com may not be used for any other purpose.

Inner Angel Nutrition and our logos are trade names or trade marks of Inner Angel Nutrition and may not be used by anyone else without our express permission. We have applied for a registered trademark in the name

"Inner Angel Nutrition" and we are also the owners of unregistered trade mark rights in them.

However, Inner Angel Nutrition does not make any warranty or representation in respect of any other trade mark and the trade marks of the brands featured on info@innerangelnutrition.com belong to their respective owners.

Refund Policy

All returns are inspected upon receipt to ensure they have been returned in a satisfactory condition. Upon satisfactory inspection of the returned item:

  • A refund will be issued within 14 days of receipt of the returned item
  • The refund will be issued to the credit/debit card used to place the order
  • If a gift voucher was used a new gift voucher to the value of the refund will be issued

Please note:

  • We cannot refund any money paid for enhanced delivery services
  • We cannot refund any perishable food items or products which are on sale
  • It is important that any unwanted items, unless faulty, are returned in a re-saleable condition, this includes original packaging and labelling
  • Refunds are not provided for any items that have been altered for sale (unless faulty or damaged)

Product Exchange

We do not offer a service to exchange good purchased online. If you are in receipt of an unwanted item you will need to follow our Returns Procedure and then place a new order.

International Returns

Our Returns service does not apply for international orders.

If you have received an item that is damaged, faulty or simply unwanted you must contact us to arrange a return:

Phone: 028 308 25787

Email: info@innerangelnutrition.com

If you arrange a return without contacting us and receiving a confirmation email permitting you to book the return at our cost then you will be liable for all return costs incurred.

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Inner Angel Nutrition is a leading health promotion clinic providing natural solutions to common health issues putting strain on our National Health Service, such as Constipation, Obesity, Type 2 Diabetes and Heart Disease.

FREE SHIPPING to UK and Ireland on all orders over £50

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Your order will be dispatched between 1-2 business working days. With the exception of Juice Cleanses, which will be shipped between Monday and Wednesday only, to ensure that your chilled juice products reach you in a timely matter before the weekend.


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